Refund Policy

If after watching the video manual, using the plugin, and participating in our community forum, you feel Singularity Launch isn’t the right fit for you, you can request a full refund within 14 days.

Before requesting a refund, please make sure you are ready to give up your Singularity Launch™ customer access. A refund does not only cancel your purchase; it ends your license and removes the customer resources connected to that purchase.

### Refund Condition

To receive a refund, you must uninstall and completely delete Singularity Launch™ from all websites, devices, backups, and environments in your possession or control. This includes any registered production domain and any companion development, staging, QA, or testing domains connected to your license seat.

### What You Will Lose If You Refund

If a refund is approved, your license ends and your customer account privileges will be revoked. In addition to uninstalling and deleting the plugin, you will lose access to the Singularity Launch™ members area and the customer resources connected to your purchase.

By refunding, you will lose:

– Access to the customer Download Page that provides the latest available version of the plugin.
– Access to plugin updates, security updates, bug fixes, improvements, and new features added as Singularity Launch™ continues to develop.
– Access to license registration and license verification for your registered production domain and any companion development, staging, QA, or testing domains.
– Access to the regularly updated and growing 5+ hour Video Manual.
– Access to the private Community Forum.
– Access to the Course Marketing board.
– Access to the Feature Requests board.
– Access to the Support board.
– Access to the Bug Reports board.
– Access to the Outdated Videos board.
– The ability to make feature requests.
– The ability to vote on upcoming features.
– The ability to participate in course marketing discussions with other creators.
– Access to community-driven support resources tied to your Singularity Launch™ purchase.

Refund and license revocation are handled manually. A refund does not automatically revoke a customer account or license seat until Singularity Launch™ processes the request, but once the refund is approved you are no longer authorized to use Singularity Launch™.

### How to Request a Refund

To request a refund, use one of the following contact paths:

– If you still have access to the private Community Forum, go to the Support Board, find the support email address in the pinned post, and send an email requesting a refund. Your request must state that you have uninstalled and deleted all versions of Singularity Launch™ from all websites, devices, backups, and environments in your possession or control.
– If you do not want to log in or no longer have forum access, go to https://singularitylaunch.com/support/, choose “Billing support,” complete the verification flow, obtain the private support email address, and send an email requesting a refund. Your request must state that you have uninstalled and deleted all versions of Singularity Launch™ from all websites, devices, backups, and environments in your possession or control.

Approved refunds will be initiated within 5 business days after approval. Once initiated, refunds are processed through our payment processor and typically appear within 5–10 business days, depending on your payment processor.